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Opening image files fails with requestMetadata error

Opening a source image fails with a requestMetadata is not a function error on several platforms.

Tier II · Emerging Problems that are still building up.

4 public reports · first reported 21 December 2023 · last reported 23 September 2026

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Several reports from Linux, macOS and Windows users say the tool refuses to open a downloaded ISO or image file and shows an internal metadata error.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 4 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.