No human support for account and billing problems
Users cannot reach a human at the password manager, and automated replies leave account and billing problems unresolved.
Tier I · Proven The best-established problems.
6 public reports · first reported 4 September 2023 · last reported 23 May 2025
What's going wrong
Several Firefox users say they cannot get a real person to help.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.