Existing customers can't be migrated into loyalty programs
Existing customers cannot be moved into Shopify loyalty programs in bulk or credited for past orders, so loyal buyers start with no points
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 September 2024 · last reported 27 July 2026
What's going wrong
Merchants on Shopify report that they cannot bring an established customer base into a loyalty program.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.