Mobile app cannot decode end-to-end encrypted folder names
Mobile app shows unable to decode the metadata file for end-to-end encrypted folders, while desktop and web still open them.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 30 September 2026 · last reported 1 October 2026
What's going wrong
After enabling end-to-end encryption, a user saw decrypted folder names briefly on the phone, then an error about being unable to decode the metadata file, and only encrypted names afterward.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
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