Meta support is unreachable during app setup
Merchants cannot reach Meta support, which misses scheduled setup calls, closes tickets, and sends them back to Shopify.
Tier I · Proven The best-established problems.
7 public reports · first reported 10 July 2025 · last reported 20 November 2025
What's going wrong
Merchants say they cannot get help from Meta when the app fails.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.