Message box missing on order pages
After installing, the message field does not appear on the order page or the orders list, or the text box is disabled, even with the API keys entered.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 26 April 2023 · last reported 22 February 2024
What's going wrong
New buyers of the order chat report that after installing and activating it, the message field or button does not show on the order page, the orders list column is missing, or the text box is greyed out.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.