Merchant support replies take days or never
Merchant support takes days to reply, has no live chat, and some requests go unanswered.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 27 November 2024 · last reported 30 January 2026
What's going wrong
Merchants using this app for custom cosmetic products say replies from the app's support team take days, sometimes a week, and that some messages never get an answer.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.