Master password recovery links fail for locked-out users
Locked-out users cannot recover their master password because reset links report as expired and support cannot fix it.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 18 May 2023 · last reported 28 December 2023
What's going wrong
Users who forget their master password find the recovery options fail, with reset links that report as expired and support that cannot explain why.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.