Master password lockouts and reset loops
Users locked out of their vault cannot get the master password or recovery steps to work, and resets loop back to the extension.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 6 June 2024 · last reported 23 July 2025
What's going wrong
Some Firefox users say they were locked out of their vault because the add-on did not keep the master password, or because a password reset sent them back into the extension they could not use.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.