Marketplace app support replies take days
Vendor support replies take days, follow-up fixes stall, and messages go unanswered during paid projects.
Tier I · Proven The best-established problems.
5 public reports · first reported 29 November 2021 · last reported 20 May 2026
What's going wrong
Merchants running multi-vendor marketplaces on this app report that support replies can take days and that promised follow-ups often never arrive.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.