App emails land in spam despite domain setup
Marketing and review-request emails sent through Shopify apps land in recipients' spam folders even after merchants set up their own domains
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 18 May 2025 · last reported 11 November 2025
What's going wrong
Shopify merchants using email marketing apps and review apps report that campaign and review-request emails are routed to recipients' spam folders, even after they complete custom domain setup and recommended DNS steps.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.