Automated emails stop sending silently with no alert
Automated marketing emails silently stop sending while the tool reports success and the merchant gets no alert
Tier I · Proven The best-established problems.
16 public reports · first reported 13 March 2019 · last reported 23 September 2026
What's going wrong
Across several Shopify email and SMS marketing tools, automated messages such as abandoned-cart reminders, coupon autoresponders, review requests and back-in-stock alerts stop going out or arrive late, while the dashboard still marks them as sent or delivered.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 16 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.