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Mapped custom emails are not sent

Emails still send WooCommerce default templates even after site owners map their custom templates to order events.

Tier II · Emerging Problems that are still building up.

5 public reports · first reported 4 September 2023 · last reported 13 March 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Owners of WooCommerce stores using this email customizer report that after mapping their custom templates to order events, the default WooCommerce emails still go out.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 5 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.