Mailchimp subscriber counts drift from Shopify
Shopify subscriber status and counts drift from the store, so opted-in customers show as non-subscribed in Mailchimp.
Tier I · Proven The best-established problems.
5 public reports · first reported 10 February 2024 · last reported 19 March 2025
What's going wrong
Merchants using the Mailchimp app for Shopify report that customers who opted in at checkout appear as non-subscribed, and that subscriber totals do not match their store records.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.