Mail login fails after update, credentials rejected
Login to the mailbox fails after an update, with the password field greyed out or valid credentials rejected.
Tier I · Proven The best-established problems.
8 public reports · first reported 5 November 2017 · last reported 22 June 2026
What's going wrong
The add-on stops working for many users after a browser or add-on update.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.