Macro cannot set ticket state back to new
A macro cannot set a ticket back to the new state, and the state dropdown still offers it.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 18 August 2026 · last reported 19 August 2026
What's going wrong
Dispatchers move a ticket to a specialist group with a macro that also sets the state to new, but the state no longer applies and the dropdown still offers new.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.