Loyalty apps silently skip points on some orders
Loyalty apps on Shopify skip points on some paid orders with no error or warning shown to merchants
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 25 June 2018 · last reported 11 November 2025
What's going wrong
Merchants on Shopify using loyalty apps report that some paid orders never earn points, and the app shows no error or warning when this happens.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.