Loyalty app support takes weeks and blocks humans
Support is slow, unhelpful, or blocked behind an AI chat, leaving merchant problems unresolved for weeks.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 11 April 2025 · last reported 1 August 2025
What's going wrong
Several merchants say support for this loyalty app is slow or unhelpful.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.