Lost funds with unhelpful wallet support
Users lose access to funds or see unexplained transfers, and the support team does not help them recover.
Tier I · Proven The best-established problems.
9 public reports · first reported 11 November 2022 · last reported 12 October 2025
What's going wrong
Several Firefox users say that after using the MetaMask extension they lost money or access to funds.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.