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Login stuck on security check; email code never arrives

Firefox sign-in gets stuck on a security check, and the email verification code never arrives.

Tier I · Proven The best-established problems.

12 public reports · first reported 10 April 2024 · last reported 27 May 2025

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Users of the Firefox add-on report being blocked at a security check during sign-in.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 12 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.