Locked Stripe accounts with no way to recover them
Stripe accounts stay locked for months after identity checks, with no phone line to get the account back.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 18 March 2026 · last reported 16 September 2026
What's going wrong
Some Xero users find their Stripe account locked after a verification step, even after submitting identity documents and a selfie.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.