Locked out with slow billing and recovery support
Locked out of 1Password accounts after an uninstall or lockout, with billing and recovery support taking days or weeks to respond.
Tier I · Proven The best-established problems.
5 public reports · first reported 26 November 2023 · last reported 9 September 2025
What's going wrong
Several Firefox users say they were locked out of their 1Password accounts after a billing mix-up, a second account link, or a lockout caused by an extension change.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.