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Locked out of local Grafana OSS account after install

Fresh Grafana OSS installs lock users out: login fails and password reset emails never arrive because the local account is separate.

Tier II · Emerging Problems that are still building up.

6 public reports · first reported 23 September 2026 · last reported 26 September 2026

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

New users who install Grafana OSS on Windows cannot sign in with the account they created, and the password reset email never arrives, because the local account is not tied to the cloud account.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 6 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.