Locked accounts fail verification with no support reply
Locked accounts cannot pass identity verification, and support never replies, so owners lose access for good.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 19 July 2011 · last reported 17 March 2025
What's going wrong
Account owners who are locked out say the identity check keeps rejecting a valid document, or that the verification code arrives but the photo upload fails every time.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.