Live UPS rates vanish at checkout without explanation
Live UPS rates disappear at checkout for valid addresses, metric units, or Canadian postal codes with no clear reason shown.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 1 May 2025 · last reported 12 December 2025
What's going wrong
Shoppers on several WooCommerce stores see no live UPS rates at checkout even though the plugin reports a working API connection.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.