Email app install makes duplicate account for same store
Installing or signing up for a Shopify email app creates a second account for the same store instead of linking the existing one
Tier I · Proven The best-established problems.
5 public reports · first reported 17 April 2025 · last reported 15 September 2026
What's going wrong
Merchants connecting a Shopify email app to an existing email-platform account find that installation or signup creates a second, separate account for the same store instead of linking to the one they already have.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.