Known security vulnerabilities go unpatched for months
Owners report unpatched security vulnerabilities in the plugin and ask for fixes, with no clear response.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 26 February 2025 · last reported 15 October 2025
What's going wrong
Several site owners report security vulnerabilities in this support plugin, including reports from Wordfence and an automated security scan.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.