Charged after uninstalling marketing apps, no cancel path
Merchants keep getting charged after uninstalling or leaving marketing apps, or without consent, and cannot find a working way to cancel
Tier I · Proven The best-established problems.
7 public reports · first reported 16 December 2022 · last reported 30 June 2026
What's going wrong
Merchants using several Shopify marketing apps, including an affiliate network, a pixel tool and a referral app, report being billed after they uninstalled the app or left the program, or being charged without ever agreeing to a paid plan.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.