Discount apps break add-to-cart or checkout for shoppers
Discount and upsell apps break add-to-cart or checkout after install or update, so shoppers cannot complete purchases
Tier I · Proven The best-established problems.
12 public reports · first reported 30 December 2019 · last reported 17 May 2026
What's going wrong
Merchants across several Shopify discount, upsell and label apps report that installing or updating an app leaves add-to-cart buttons inert or blocks checkout entirely, so shoppers cannot buy and owners lose sales for hours or days.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.