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Imported images show blank thumbnails

Imported media shows blank thumbnails or empty boxes because the image files were not copied alongside the export.

Tier II · Emerging Problems that are still building up.

5 public reports · first reported 15 November 2020 · last reported 28 May 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Across several migrations, site owners report that after importing Moving Media Library data, the media library shows empty boxes or blank thumbnails where images should be.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 5 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.