Undisclosed per-order and usage fees billed to merchants
Usage-based and per-order app fees are billed without a clear cost explanation beforehand, so merchants get surprise charges
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 28 April 2021 · last reported 8 April 2025
What's going wrong
Merchants using carbon-offset and donation apps on Shopify report that per-order or usage-based charges are not made clear before they are billed.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.