Charged for unused marketing apps with refunds refused
Shopify merchants get billed for marketing apps that deliver nothing or sit unused, and vendors refuse refunds
Tier I · Proven The best-established problems.
11 public reports · first reported 22 March 2023 · last reported 16 September 2026
What's going wrong
Merchants across several Shopify marketing and abandoned-cart apps report being billed while the app delivers nothing or sits unused, and vendors refuse refunds.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 11 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.