Gateway support tickets go unanswered for weeks
Support tickets for this gateway go unanswered for days or weeks, with canned replies that avoid the question.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 7 December 2017 · last reported 9 February 2024
What's going wrong
Owners of this WordPress payment plugin report that support requests sit for days or weeks, and some get only canned replies or automated responses that skip the actual question.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.