Freshdesk group_id required but cannot be set
Tickets are rejected because Freshdesk requires a group_id that the form cannot supply or map.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 16 August 2018 · last reported 8 October 2025
What's going wrong
Site owners connecting Gravity Forms to Freshdesk report that tickets never appear because Freshdesk requires a group field that the plugin does not let them fill in.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.