Free tier hides paid requirements until install
Free-tier users are misled about what costs money: the extension asks for payment before use, or limits are shown only after install.
Tier I · Proven The best-established problems.
5 public reports · first reported 23 December 2024 · last reported 7 December 2025
What's going wrong
Several reviewers say the Proton VPN Firefox extension looked free but required payment before it worked, or that free plan limits such as a small server list and no country choice were not shown before installing.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.