Free helpdesk tier lacks basic ticket features
The free version of the helpdesk plugin lacks basic ticket features and is too buggy to judge before paying.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 13 March 2021 · last reported 3 July 2026
What's going wrong
Site owners who try the free edition of this WordPress ticketing plugin report that it lacks basic helpdesk features, so replying to tickets and running core functions only work after buying add-ons.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.