Auto-added free gifts missing from cart or lost at checkout
Free gifts that should be added automatically to Shopify carts go missing or disappear before checkout, so buyers receive orders without the promised item.
Tier I · Proven The best-established problems.
8 public reports · first reported 2 November 2022 · last reported 21 August 2026
What's going wrong
Shopify merchants using several different gift-with-purchase and automatic free-gift apps report the same failure: the promised gift never appears in the cart, shows up only after a page refresh, or is dropped at checkout, so buyers receive orders without it.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.