Free gift with purchase missing from cart or order
Promised free gift with purchase is missing from the cart or order, so shoppers expect an item that never arrives
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 2 March 2024 · last reported 16 September 2025
What's going wrong
Merchants using free gift with purchase apps on Shopify report that the gift a customer chose or qualified for sometimes never lands in the cart or order.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.