Folders and thumbnails vanish after plugin updates
Folders and media disappear or show empty after updating the plugin or moving sites, and owners cannot see their files.
Tier I · Proven The best-established problems.
5 public reports · first reported 8 February 2025 · last reported 9 April 2026
What's going wrong
After updating the media folder plugin, or after moving a site to a new install, several owners report that folders show no contents, thumbnails are missing or the library says no folders were found.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.