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Firefox extension login fails while desktop app works

Login fails in the Firefox extension, or the connection hangs at connecting after sign-in, though the desktop app works.

Tier II · Emerging Problems that are still building up.

3 public reports · first reported 1 May 2020 · last reported 6 March 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Users of the FastestVPN Firefox add-on report they cannot log in to the extension, or that it shows connecting and then stalls after signing in.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 3 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.