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Firefox add-on fails to connect with proxy errors

The add-on reports a connection but sites fail to load, showing proxy errors such as NS_ERROR_UNKNOWN_PROXY_HOST.

Tier I · Proven The best-established problems.

17 public reports · first reported 26 September 2018 · last reported 8 October 2026

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

The Private Internet Access add-on for Firefox often refuses to bring up a working connection.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 17 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.