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Field values missing from order emails

Custom field values are left out of order emails for some payment methods and for other order status emails.

Tier II · Emerging Problems that are still building up.

4 public reports · first reported 20 August 2023 · last reported 2 April 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Site owners who sell with WooCommerce and this field plugin report that entered values do not appear in the New Order email for some payment methods, notably the built-in PayPal option, while they do appear with other gateways.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 4 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.