Fee settings vanish silently, so checkout drops the fee
Saved fee rules and location fee settings vanish without notice, so products and locations sell without the fee they should carry
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 30 May 2023 · last reported 10 October 2024
What's going wrong
Merchants using fee and surcharge add-on apps report that fee rules or location fee settings they configured disappear on their own, with no explanation from the app.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.