App updates break add-to-cart, checkout and links
App updates break storefront features like add-to-cart, checkout and links without notice or rollback
Tier I · Proven The best-established problems.
11 public reports · first reported 13 December 2020 · last reported 23 February 2026
What's going wrong
Shopify merchants using an abandoned-cart email app and a WhatsApp chat app report that after an app update, storefront features stopped working.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 11 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.