FAQ answers ignore the store's default language
Knowledge Base FAQ questions and answers stay in English, ignore the store's default language, and some system questions cannot be edited.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 10 December 2025 · last reported 30 September 2026
What's going wrong
The Shopify Knowledge Base app creates FAQ questions and answers in English even when a store's default language is different.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.