Faire support leaves sellers waiting for weeks
Faire support does not reply to emails, calls or cases for weeks, and gives generic copy-paste answers that do not solve the problem.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 26 July 2024 · last reported 25 July 2025
What's going wrong
Merchants who connected their Shopify stores to Faire say support tickets go unanswered for weeks, email exchanges take a day or more per reply, and the phone line is unsupported.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.