Facebook recovery offers no usable SMS or phone path
Facebook recovery offers no usable SMS, phone, or ID path, and forces phone verification or account merges that fail.
Tier II · Emerging Problems that are still building up.
5 public reports · first reported 8 March 2018 · last reported 26 September 2024
What's going wrong
Facebook users describe recovery screens that skip the phone number they registered, or insist on a number they no longer have, or ask for an identity document and then go silent.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.