Extension never connects while the desktop app works
The extension never connects to VPN servers while the desktop app on the same computer connects normally.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 4 June 2025 · last reported 21 January 2026
What's going wrong
Firefox users say the browser add-on will not connect to the VPN, while the desktop app on the same computer connects without trouble at the same time.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.