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Extension fails to install or finish first login in Firefox

The extension will not install in Firefox or gets stuck on the install and first login screen.

Tier I · Proven The best-established problems.

6 public reports · first reported 30 May 2024 · last reported 26 August 2026

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Several Firefox users report that the NordPass browser add-on will not install at all, shows an endless moving-dot install, or refreshes the email login page without letting them in.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 6 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.