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Extension drops connection when user clicks elsewhere

The extension disconnects by itself or whenever the user clicks another page, while still showing as connected.

Tier II · Emerging Problems that are still building up.

3 public reports · first reported 5 August 2024 · last reported 14 March 2026

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Users of the FastestVPN Firefox browser add-on report that the connection drops on its own, or as soon as they click another page, even though the extension keeps displaying a connected state.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 3 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.